We are actively hiring for International Process (Operations - Team Leader) ?

? ? Designation- Team Lead

? Location- Thane

⏲️ Shift-

6 Days Working with 1 rotational week offs

Salary up to- 6 LPA

? ♂️ ➡️️ Immediate Joiners Preferred ? ♀️

Responsibilities-

Candidate should be from Insurance sales background.

Excellent verbal and written Communication skills

Manage a team of agents to achieve daily targets, ensuring high levels service quality.

Oversee AHT, shrinkage, attrition, KPIs, and SLAs to maintain operational efficiency and effectiveness.

Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.

Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.

- Ensure compliance with company policies and procedures while driving business growth through cutting-edge solutions.

Interested candidates can connect for further details [email protected]

(phone hidden)

📌 Team Lead (Mumbai)
🏢 TP
📍 Mumbai