Scope: This role is focused on supporting various Blue Yonder Planning solutions in Demand and Supply Planning. Needs to work with cross-functional teams including Product Development, Consulting, and Cloud services. This role needs technical and non-technical support during the Steady state period.

Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods. Provides advice to customers regarding industry best practices and process methodology.

Understands the workflow and tables involved in Blue Yonder solutions (IO, OP, S&OP;, FP, SCP, ESP, Demand, Fulfilment) can be configured to better facilitate client business processes.

Technical Environment:

- Good Understanding of Blue Yonder data workflow
- Installation of Blue Yonder products
- Good knowledge of SQL, PL/SQL
- Intermediate knowledge at MS Excel
- Basic understanding of customer business and process.
- Relevant experience on Blue Yonder SCPO and Manufacturing Planning suite of products
- Requires a bachelor's degree (in Industrial/Mechanical Engineering or equivalent) and experience in SC domain
- Strong analytical/problem-solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required.

What you'll do:Design &

• Architect

- Understand the implemented solution design
- Needs to work with cross-functional teams including Product Development, Consulting,



and Cloud services
- Enhance/Change the design based on new business requirements by the customer
- Identify Root cause and find the permanent solution to any problem.
- Responsible to address incident/request related to the above-mentioned suite of products

Develop &

• Deliver

- Provide advice to customers regarding industry best practices and process methodology.
- Understand how Blue Yonder solutions (IO, OP, S&OP;, FP, SCP, ESP, Demand, Fulfillment) can be configured to better facilitate client business processes.
- Need to work with cross-functional teams including Product Development, Consulting, and Cloud services.

Guide &

• Govern

- Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
- Provide advice to customers regarding industry best practices and process methodology.

Operate &

• Optimize

- Provides advice to customers regarding industry best practices and process methodology.
- Implement monitoring, performance tuning, and operational best practices.
- Provide value through Innovation and Automation





What we are looking for:

- Bachelor's degree in computer science, IT, or related field.
- 3-11 years of IT experience, with 3-5 years in Blue Yonder/JDA Enterprise Supply Chain products, and Robust expertise in SQL, PL/SQL, and data structures.
- Strong working knowledge of ESP modules, configurations, and troubleshooting. Handles most customer scenarios independently.
- Independently resolves standard and complex customer issues, escalating only highly specialized scenarios.
- Performs structured root cause analysis and collaborates with SMEs when required.
- Leads customer calls, provides technical guidance, and manages issue resolution.
- Works closely with Product Development and cross-functional teams to resolve issues.
- Contributes to knowledge articles and supports peer learning.
- Effectively leverages AI tools and automation in daily operations.
- Delivers consistent operational excellence and customer satisfaction.
- NextGen skills like AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure is good to have.

Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours?

Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Locations Bangalore

📌 Support Engineer - BY/JDA Enterprise Supply Chain Planning(ESP) & PLSQL (India)
🏢 Blue Yonder
📍 India