Overview

As Field Informatics Support Engineer, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrates a explicit grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.

Responsibilities

Installation, performance maintenance, troubleshoot and support Waters' Informatics product suite - Empower, Waters_Connect, NuGenesis LMS, SDMS,EDS365

Establish and maintain effective relationships with external and internal customers ensuring their success

Manage customer expectations, by communicating work performed and providing follow up plan if needed

Ensure customer compliance regulations are followed

Deliver Informatics Product level training at customer sites

Issue field service reports daily to document work performed

Maintain sound knowledge regarding the technology and customers' application demands

Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales





Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

Education:

Bachelors/Masters Degree in Computer Science or equivalent

Experience

08-10 years of experience in installation, performance maintenance, troubleshooting, support and/or end user utilization of Entgerprise Informatics Solutions in Life Science domain - CDS, LIMS, SDMS etc,

Preference for previous Waters product suite Informatics

Ability to perform effective system level troubleshooting

Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)

Skills

Must possess a strong customer focus

Oracle DBA / SQL

Working experience on IT Infrastructure - Server, Storage, Virtualization, Network, Cloud etc

Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs

Personal sense of integrity

Effective time management skills

System level approach to problem solving

Analytical mindset with a strong drive to resolve open issues

Excellent verbal and written communication skills

Travel

This is a territory-based position with travelling within your designated territory, and occasional travels to other regions for activities such as governance of department, local business support, meetings and training.

📌 Sr Informatics Service Engineer (Hyderabad)
🏢 waters
📍 Hyderabad