We are looking for a Chat Support Executive to handle customer queries through online chat and provide quick, professional, and helpful responses to Australian customers.
Key Responsibilities
Handle customer queries through live chat.
Respond to customers professionally and promptly.
Understand customer requirements and provide accurate information.
Assist customers with product, order, delivery, and general enquiries.
Escalate complex issues to the relevant team.
Maintain proper records of customer conversations.
Follow company processes and communication guidelines.
Ensure a positive customer experience.
Requirements
Positive English communication and typing skills.
Basic computer knowledge.
Ability to communicate professionally with customers.
Positive attention to detail.
Ability to work independently and as part of a team.
Comfortable working in an early-morning Australian shift starting from 4:00 AM onwards.
What We Offer
Complete training before handling customers independently.
Supportive working environment.
Chance to develop customer service and communication skills.
Reliable full-time employment.
Growth opportunities based on performance.
Ideal Candidate
Someone who is
Friendly and customer-focused
Quick at typing and responding
Patient and calm with customers
Willing to learn
Comfortable working early-morning shifts