Job Summary

We are looking for a friendly, patient, and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for assisting customers, resolving their questions and concerns, and ensuring a positive customer experience.

Key Responsibilities
Respond to customer inquiries through phone, email, chat, and social media.
Understand customer issues and provide accurate and timely solutions.
Handle complaints professionally and maintain a positive attitude.
Follow up with customers to ensure their issues are fully resolved.
Provide information about products, services, orders, and company policies.
Maintain accurate records of customer interactions and support requests.




Escalate complex issues to the appropriate department when required.

Requirements
Excellent verbal and written communication skills.
Valuable listening and problem-solving abilities.
Basic computer knowledge and familiarity with email, chat, and CRM tools.
Ability to work independently as well as part of a team.

Skills
Customer service
Communication
Problem solving
Active listening

Pay: ₹10,522.81 - ₹34,517.72 per month

Perks
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Support Associate Coimbatore (India)
🏢 shivathattex
📍 India