JOB PURPOSE
Monitor the solar generation data for C&I; customers using Remote Monitoring System (RMS)
Support field staff in RMS system installation through phone communication or remote access
Reduce downtime and ensure accurate solar generation is reflected in the RMS system
Analyse the reasons when system is down or generation is lower and resolve the same.
Support Line Manager in reporting solar generation results for cases with Generation Guarantees and for those customer who have taken AMC service from the Company

DIMENSIONS
Ensure that Generation Guarantees are exceeded in all cases or else there are reasons for shortfalls
Ensure that the down-time for RMS devices is not more than in any case

PRINCIPAL accountability
• Execution of preventive maintenance & Complaint handling.
• Provide customer site details to IT department for create the customer database in RMS dashboard.
• Verifies that daily data generated and RMS dashboard are accurate.




Communicate via telephone with Field service technicians for solving complaints and to verify RMS is working on real time.
• Identify and communicate data management issues with line manager.
Create, maintain and improve standard monitoring parameters used to monitor the solar systems and customize it as required and use the same for trouble shooting purposes
Identify breakdowns and performance issues which impact energy yield and log the complaint.
• Responsible for all required repairs, maintenance, and warranty for RMS devices

EXPERIENCE / QUALIFICATIONS REQUIRED
Diploma In Electronics and Communication Engineering
Competency in the following computer programming languages: Python, VBA, C#.

Experience with other languages such as Java is a plus
Must have knowledge of Mod bus serial and Ethernet communication.
2 to 3 years experience in electronics field
Excellent interpersonal, oral and written skills are required

📌 Customer Care Engineer Bengaluru (India)
🏢 Samvith Technologies
📍 India