Key Responsibilities
Handle customer queries professionally and provide timely resolutions.
Manage order, delivery, return, replacement, refund, and product-related concerns.
Maintain accurate records of customer interactions and follow-ups.
Coordinate with internal teams for issue resolution.
Ensure a high level of customer satisfaction and communication quality.
Escalate unresolved or sensitive cases appropriately.
Follow company policies and customer service SOPs.

kills Required
Robust communication and listening skills
Customer handling and problem-solving ability
Patience, empathy, and ownership
Basic computer and CRM knowledge
Valuable written communication
Ability to handle difficult customers professionally

Experience: 1–3 years preferred

Employment Type: Full-time

Compensation: ₹20,000 - ₹25,000

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks
Provident Fund

Work Location: In person

📌 Customer Care Executive Surat
🏢 Czard
📍 Surat