Position: Customer Care Executive

Industry: Bags / Backpack Manufacturing

Location: Kolkata

Experience: 1–3 years preferred; freshers with positive communication skills may also be considered

Qualification: Graduate in any discipline

Job Summary

We are looking for a polite, well-spoken and customer-oriented Customer Care Executive to handle customer enquiries, coordinate orders and provide excellent pre-sales and post-sales support. The candidate should have positive command over spoken English, a pleasant personality and the ability to communicate effectively with customers and internal teams.

Key Responsibilities
Handle customer enquiries through phone calls, WhatsApp, email and other communication channels.
Understand customer requirements and provide accurate information regarding products, pricing, availability and order status.
Coordinate with the sales, production, dispatch and logistics teams to ensure timely fulfilment of customer orders.
Follow up with customers regarding quotations, orders, payments, dispatches and deliveries.
Handle customer complaints and resolve issues in a polite and professional manner.
Maintain proper records of customer enquiries, orders, complaints and follow-ups.




Ensure timely communication with customers regarding delays, changes or other order-related matters.
Develop and maintain valuable relationships with existing customers.
Follow up with prospective customers and convert enquiries into orders wherever possible.
Collect customer feedback and communicate recurring issues to the management.
Support the sales team in customer coordination and after-sales service.

Candidate Profile
Graduate in any discipline.
Excellent spoken English and good communication skills.
Hindi/Bengali communication skills will be an advantage.
Pleasant, polite and professional personality.
Customer-oriented approach with patience and a positive attitude.
Positive follow-up and coordination skills.
Basic knowledge of MS Office / Excel and WhatsApp Business.
Ability to handle multiple customer enquiries simultaneously.
Prior experience in customer care, telecalling, sales coordination or order management will be preferred.

Experience
1–3 years of relevant experience preferred.
Freshers with excellent communication skills and the right attitude may also be considered.

Pay: ₹11,000.00 - ₹13,000.00 per month

Work Location: In person

📌 Customer Care Executive Topsia (India)
🏢 GEAR MERCHANDISE PRIVATE
📍 India