Job Title: Chat Support Executive

Company: Transcom India

Location: Pune

Shift: Rotational Shifts

Role & responsibilities

Transcom India is looking for enthusiastic and customer-focused individuals to join our team as Chat Support Executives. This role involves assisting customers through chat, resolving their queries efficiently, and delivering a seamless customer support experience.

Key Responsibilities
Handle customer queries through chat support.
Resolve account, order, and process-related issues accurately and efficiently.
Provide timely and effective resolutions while maintaining high service quality.
Ensure a positive customer experience by delivering qualified and empathetic support.
Adhere to company policies,



quality standards, and performance metrics.

Eligibility Criteria
Excellent written communication skills in English.
Robust customer service and problem-solving abilities.
Comfortable working in rotational shifts.
Basic computer skills and the ability to multitask.

Role: Customer Success Associate Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Graduation Not Required

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