Manage customer inquiries, complaints, and feedback across various channels (phone, email, social media).
Ensure prompt and effective resolution of customer issues and concerns.
Oversee the customer care team, providing guidance and support as needed.
Coordinate with internal departments to resolve technical and service-related issues.
Track and analyze customer feedback to improve service quality.
Maintain up-to-date knowledge of our products, services, and policies.
Ensure high standards of customer satisfaction are met consistently.
Manage customer loyalty programs and handle customer escalations effectively.

Required Skills and Qualifications
Proven experience in customer service, preferably in the automobile industry.
Solid communication skills in , Hindi, and English.
Excellent problem-solving abilities and attention to detail.
Ability to handle stressful situations and difficult customers with professionalism.
Robust leadership skills with the ability to manage a team.
Knowledge of automobile products and services is a plus.
Proficient in using customer service software and tools.

Pay: ₹10,981.59 - ₹35,004.67 per month

Work Location: In person

📌 Customer Experience Manager Raipur
🏢 Shivnath Motors (India
📍 Raipur