Customer Support Executive Freight Forwarding & Logistics

Employment Type: Full time

About the Role

We are seeking a proactive Customer Support Executive to manage shipment coordination, customer communication, documentation, and operational support while delivering excellent customer service throughout the shipment lifecycle.

Key Responsibilities
Serve as the primary point of contact for customers.
Coordinate with operations, carriers, customs brokers, and transport providers.
Track shipments and provide proactive updates.
Handle bookings, documentation, and shipment scheduling.
Resolve customer concerns promptly and professionally.
Maintain shipment records and customer information.
Support billing and coordinate with the sales team.




Ensure compliance with company SOPs.

Requirements
Bachelor’s degree preferred.
1–3 years of freight forwarding/logistics experience.
Knowledge of international freight operations and documentation.
Excellent communication and organizational skills.
Proficiency in Microsoft Office.

Preferred Skills
Knowledge of Air Freight, Ocean Freight, Customs Clearance, and transportation.
Familiarity with Bills of Lading, Air Waybills, Commercial Invoices, and Packing Lists.
Customer-focused mindset with attention to detail.

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