Company Description vivo is a premium global smartphone brand that entered the Indian market in 2014 and has since become one of the top smartphone brands in the country. The company manufactures in Greater Noida and operates a strong online and offline distribution network, delivering quality service across over 530 cities in 27 states and 5 union territories, supported by more than 550 service centers.

Dedicated to innovation and the pursuit of perfection, vivo focuses on offering qualified-grade mobile photography and intuitive design that turn everyday moments into art. As a global technology brand, vivo aims to create joyful connections and extend delight to consumers through advanced camera technology and user-centric experiences.

Role Description Spare Parts Operations Manager – Vivo Gurgaon

Vivo is looking for a skilled Spare Parts Operations Manager to join our Customer Service team and drive efficient spare parts management across our service network. If you have a strong background in inventory planning, coordination, and process improvement, we want to hear from you!

About the Role

As a Spare Parts Operations Manager, you will be responsible for ensuring timely availability and optimal utilization of spare parts across all service centers. You will play a key role in minimizing service turnaround time, reducing customer complaints, and supporting smooth customer service operations through accurate forecasting, inventory control,



and cross-functional coordination.

Key Responsibilities

- Forecast spare part requirements at SVC/state level based on failure trends, model volume, and historical consumption
- Coordinate with state teams to avoid shortages or overstocking
- Ensure optimal stock levels of fast-moving and critical spare parts
- Monitor MSL (Minimum Stock Level) compliance and drive corrective actions
- Track daily/weekly spare part consumption vs availability
- Proactively escalate shortage risks to avoid service delays
- Analyse pending cases due to spare part unavailability
- Communicate regularly with state teams to manage customer complaints and dissatisfaction
- Drive closure plans for high-aging cases and reduce repeat visits caused by part unavailability
- Manage permanent shortage parts and obsolete models as per policy
- Support approvals for alternate solutions where applicable
- Publish regular reports on spare part availability, shortages, aging, and SVC-wise performance
- Train SVC teams on spare part processes, MSL maintenance, and correct CRM updates
- Address gaps in process adherence

Key Performance Indicators (KPIs):
- Onsite Sufficiency Rate
- Customer Dissatisfaction Rate due to part shortage
- Customer Complaint Rate due to part shortage
- Spare Parts Forecasting & Planning Accuracy
- Inventory Management Efficiency
- Spare Part Allocation & Distribution Effectiveness

📌 Spare parts Operations Deputy Manager (Gurugram)
🏢 Vivo India
📍 Gurugram