Role Summary :

We are looking for a Desktop Support Engineer L1 to provide end-user support for Microsoft 365, Windows endpoints, and cloud services. You will be the first point of contact for user issues, handle device setup, and ensure smooth day-to-day IT operations.

Key Responsibilities :
Microsoft 365 Support: Provide L1 support for Microsoft 365 / Office 365, Exchange Online, Teams, SharePoint Online, and OneDrive for Business
Identity & Access: Manage users in Microsoft Entra ID (Azure AD), handle license assignment and basic IAM tasks
Endpoint Management: Support Windows devices enrolled via Microsoft Intune, Windows Autopilot, and GPO
Device Setup: Device Enrollment & Configuration, Endpoint Management, Compliance checks
Security: Assist with MFA & Conditional Access issues, Microsoft 365 Security basics
Troubleshooting:

Windows Endpoint troubleshooting

Outlook troubleshooting

Teams & SharePoint basic issue resolution

Exchange Online mail issues

Administration Tasks:



User & Group Management, License Management, PowerShell basics for user management

Backup & Recovery: Support Microsoft 365 Backup & Recovery processes

Incident Management: Log, track, and resolve tickets. Escalate L2/L3 issues to Senior Team. Maintain documentation and KB articles

Required Skills / Keywords :
Microsoft 365 / Office 365 Administration
Microsoft Entra ID (Azure AD)
Microsoft Intune
Exchange Online
Microsoft Teams
SharePoint Online
OneDrive for Business
User & Group Management
License Management
MFA & Conditional Access
Device Enrollment & Compliance
Endpoint Management
Windows Autopilot
Group Policy (GPO)
PowerShell
Outlook Troubleshooting
Microsoft 365 Security

Pay: ₹20,000.00 - ₹30,000.00 per month

Perks
Provident Fund

Work Location: In person

📌 Desktop Support Engineer Navi Mumbai
🏢 Jenx Digitech
📍 Navi Mumbai