Customer Service Representative

Location: Noida (in office)

Reporting to: Customer Service Team Lead

Shift Timing: 10:00 AM - 06:30PM

About the role

We're hiring founding members of our customer service team for a recent digital service launching across India, UK, USA, Canada, Australia, and Dubai. You'll handle inbound customer calls and emails, support customers through our product, process refunds, and resolve queries.

What you'll do
Answer inbound customer calls — pre-purchase enquiries, in-product support, post-purchase queries
Reply to customer emails within service-level targets
Guide customers through the product with patience and clarity
Process refunds and handle complaints with empathy
Switch between live customer interactions and async support work through your shift
Maintain accurate records of every interaction in our CRM

Who you are
1–3 years of customer service experience, ideally in BPO, voice support,



or fintech
Excellent spoken and written English — clear, polite, calm under pressure
Comfortable on video calls with customers
Detail-oriented — accurate record-keeping matters
Based in Noida or able to commute reliably — this role is in office only
Quick learner — you'll be product-trained within your first week

Nice to have
Experience handling international customers (UK / USA / NRI segments)
Multi-lingual (Hindi / English mandatory; additional languages a plus)

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s)
How soon you can join?
How many years of experience you have in customer support?
Are you comfortable with Noida-63 Location?

Language:
English (Required)

Work Location: In person

📌 Customer Service Representative Noida
🏢 Aycom Business Solutions
📍 Noida