Roles and Core Responsibilities
Manage regional collection efficiency and bucket-wise delinquency (DPD - Days Past Due).
Supervise and train a team of area managers, collection officers, and tele-callers.
Handle legal processes including SARFAESI Act, arbitration, and civil suits for chronic defaults.
Monitor performance of external collection agencies and legal counsels.
Implement skip-tracing and repossessing strategies for defaulted mortgage properti