Job Summary

To systematically line up patients, maintain data about patients and doctor availability and resolving queries in the OPD.

Basic Information
Position Title Designation: Executive
JD Code: shb/ind/hosp/01
Job Family: Business Support
Department: Operations Hospitality
Role Details: To be filled up as per the requirement of the Division / unit / function / territory
Grade: A3
Reporting To: Manager
Division: Indore
Unit: Indore

Location Details
Base Location (City): Indore
Country: India

Job Holder Specifications

Qualification
Basic Qualification / Education / Vocational Training: Graduate in any discipline
Advanced Qualification / Certification / Specialist Training: -

Experience
Minimum Experience: Fresher
Specific / Relevant Experience: Experience of working with hospital industry

Competencies

Behavioural
Courteous and qualified approach
Responsible in nature
Polite in speech
Problem solving ability
Tolerant

Functional
Articulate with MS office
Documentation of data
Knowledge about doctors and their availability
Cash management

Objective

Key Responsibilities




Administration: Attending to calls and giving appointments as per doctor availability
Preparation of patient files as per patient details
Maintaining data for patient waiting time for OPD in excel on daily basis and forwarding the same in the dedicated whatsapp group
Processing the billing in OPD of patients
Taking note of doctor in-out maintenance in excel
Coordinating with patients by directing them to othe departments or referring them to other doctors etc
Schedulling the allocation of consultation rooms to doctors
Submitting monthly MIS like patient data, in-out, follow up/current patients to HOD
Informing HR through mails about doctor leave
Resolving all patients and department queries on timely basis

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📌 Executive Hospitality Indore
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