Location - Baner, Pune

Key Responsibilities

Member Experience & Hospitality
Act as the primary point of contact for members and guests
Deliver a warm, qualified, and secure arrival experience
Build robust, trust-based relationships with members
Resolve concerns with empathy, clarity, and ownership
Organise and support events that strengthen engagement and community

Centre Operations & Facilities
Own the day-to-day running of the centre end to end
Conduct regular walkthroughs to ensure cleanliness, functionality, and reliability
Work closely with the facility management partner to maintain service standards
Coordinate with technical, IT, and external vendors to resolve issues efficiently

Projects, Handover & Snag Closure
Coordinate with the Projects team during office handovers and fit-out completion
Track, follow up, and close snags before and after member move-in
Ensure spaces are genuinely member-ready, not just technically complete

Inventory, Vendors & Ticketing
Maintain inventory of consumables and place timely orders
Create, track, and close tickets on the internal ticketing system
Coordinate repairs, maintenance, and vendor visits
Verify vendor invoices related to centre operations

Events, Revenue & Ad-hoc Billing




Plan and execute experience-led and revenue-generating events
Drive non-desk revenue including meeting rooms, day passes, parking, and HVAC usage
Track chargeable usage accurately and inform Finance for ad-hoc billing
Ensure billing inputs are timely, accurate, and transparent

Sales & Growth Support
Support member tours and prospective client visits when required
Assist the Sales team with on-ground coordination for closures and onboarding
Identify upsell opportunities through day-to-day member interactions
Represent the brand at local networking events or community engagements, where applicable

Skilled Experience ▸ 5–8 years of progressive experience in client-facing hospitality or workplace service roles.

▸ Subsequent experience in a premium managed office space, coworking operator, or corporate facility management role.

▸ Experience managing a centre or floor of 40,000–75,000 sq. ft. is preferred.

▸ Demonstrated ability to work independently and take full ownership of a space without daily supervision.

▸ Familiarity with ticketing tools, facility management dashboards, and basic financial reporting.

📌 Experience Manager Managed Office Mumbai
🏢 UrbanWrk
📍 Mumbai