Responsibilities
Maintain accurate documentation of service transactions and customer interactions
Resolve customer complaints regarding after-sales service issues
Provide technical assistance and support to customers
Coordinate service requests and manage service delivery timelines
Communicate effectively with customers to understand their needs and requirements
Collaborate with internal teams to ensure timely and productive service delivery
Identify prospects for service improvements
Requirements
Problem-solving and decision-making abilities
Communication and interpersonal skills
Proficiency in customer service software and CRM systems
Ability to work independently and as part of a team
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