Key Responsibilities:
Handle incoming calls and provide accurate information to customers/candidates.
Attend and respond to customer queries through phone and email.
Make outbound calls for follow-ups, confirmations, and information sharing.
Maintain proper records of calls, queries, and follow-ups.
Coordinate with internal departments to resolve queries or issues.
Monitor and respond to emails in a timely manner.
Escalate unresolved issues to the concerned team.
Maintain a skilled and courteous communication style.

Required Skills:
Positive verbal and written communication skills.
Basic knowledge of MS Office and email handling.
Valuable telephone etiquette and interpersonal skills.
Ability to handle multiple calls and follow-ups.
Hindi and English communication required; Gujarati will be an added advantage.
Freshers can also apply.

Pay: ₹8,805.68 - ₹10,000.00 per month

Work Location: In person

📌 Help Desk Vadodara
🏢 RichMinds Digital
📍 Vadodara