Role & responsibilities
Helpdesk Associate at Grade-4 & 5 position in Service Desk
Must be a Graduate.
Positive communication skills with 1+ Years of international calling experience
Ability to work independently
Adhere to organizational policies and procedures
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift.
Excellent Verbal Communication skills.
Valuable communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.

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Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
Positive troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc

📌 Helpdesk Associate / Senior Associate Bengaluru
🏢 NTT Data
📍 Bengaluru