Job Requirement

We are looking for a Technical Support Desk skilled who can manage:
Manage incident and service request tickets using Manage Engineer, ensuring timely resolution and accurate documentation.
Log, track, update, and resolve incidents and service requests using the ticketing tool – ManageEngine.
Deliver first-level technical support to end users, resolving hardware, software, network, printer, and scanner issues within SLA targets.
Coordinate with OEMs and vendors for hardware repairs, software issues, and warranty services.
Coordinate with customers for preventive maintenance activities and maintain accurate records.
Escalate complex technical issues to higher-level support when required.
Create and maintain technical documentation, SOPs, and knowledge base articles to improve support efficiency.
Follow IT security policies, data protection standards, and best practices while supporting users and systems.





Must Have
Minimum 2–3 years of working experience in Network and Server/PC support tickets.
Positive communication skills in English.
L1-level knowledge of routing/switching & basic Firewall configuration and working.
Basic knowledge of Wi-Fi configuration and working.
Vendor management knowledge.
Basic understanding of Microsoft AD roles, Backup Server & File Server.
PC troubleshooting for recovery, Windows issues & hardware-related issues (coordination with OEM).
L1-level knowledge of CCTV and Access Control.
Ability to prioritize tasks, manage multiple tickets, and work within SLA targets.

Pay: ₹8,086.00 - ₹45,934.03 per month

Experience
IT Helpdesk: 3 years (Required)

Work Location: In person

📌 It Helpdesk Engineer Gurugram
🏢 Acute Informatics
📍 Gurugram