Role Objective To lead the next phase of Business Process Excellence by identifying, designing and implementing transformation initiatives leveraging AI, automation and digital technologies to build scalable enterprise capabilities, improve operational efficiency and enhance customer experience.

Key Responsibilities
Develop and execute the transformation roadmap by driving UAT automation, CR Process transformation and AI-led process improvements across VOC, Process Intelligence (Digital Twin) and other initiatives
Identify and implement prospects to leverage AI, GenAI, Agentic AI and workflow automation to improve business processes.
Partner with Business, Technology and external partners to implement scalable and sustainable solutions.
Drive continuous enhancement of BPE capabilities and governance frameworks.
Evaluate emerging technologies and recommend their adoption where they deliver measurable business value

Preferred Candidate Profile

Experience




8–12 years of experience in Business Transformation, Process Excellence and Digital Transformation
Proven experience in leading enterprise-wide transformation initiatives.

Core Skills
Business Process Excellence & Transformation
AI & Automation Strategy
Generative AI and Agentic AI use cases
Process Mining / Digital Twin concepts
Business Analysis & Solution Design
Workflow Automation
Data Analytics & Dashboarding
Programme & Stakeholder Management
Change Management

Expected Outcomes
Accelerate automation and digital transformation across BPE.
Improve process efficiency through AI-enabled solutions.
Scale Process Intelligence and Enterprise VOC as enterprise capabilities.
Reduce manual effort and improve operational productivity.
Establish a roadmap for continuous business transformation.

📌 Manager – Ai & Process Transformation Noida
🏢 DishTV
📍 Noida