L2 Compute Engineer

Location:- Bangalore

Role Description

Job specific responsibilities include troubleshooting and resolving complex technical issues on HPE Compute products like Proliant/Synergy Servers, C7000 Blade Enclosures, Direct Attach Storage systems. This will also involve basic troubleshooting of related components like SAN Switches and host bus adapters, as well as working on performance and host connectivity related issues which would need excellent knowledge on OneView, Operating systems, Virtualization and Networking. Providing leadership in technical problem management, working closely with end customers, HPE remote and field support staff is also part of added responsibilities of this role.

Other responsibilities:
Respond to service, product, technical, and customer relations questions on subjects such as features, specifications and repairs on current and discontinued products and parts & options based on customer entitlement
Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
Participate in Knowledge creation and management activities




Asses and appreciate technical issue as well as customers business impact and communicate appropriately with the customer.
Participate in after-hours remote support rosters
Deliver internal trainings and tech-share sessions as needed.
Willingness to work in 24x7 setting.

Knowledge & Skills Required:
Excellent product knowledge and troubleshooting skills on Proliant & Synergy Systems
Excellent knowledge on OneView, Operating systems, Virtualization and Networking
Good understanding and basic troubleshooting knowledge on Compute & DAS.
Excellent verbal and written communication skills
Experience in troubleshooting in a technical setting
Excellent analytical and problem-solving skills
Software and hardware knowledge of computing and storage
Able to lead resolution activities with escalated customers
Ability to mentor current agents and contribute to technical action plans

*Hands On Knowledge on Synergy will be an added advantage. Experience: 3+ years in Compute troubleshooting

📌 Compute Engineer Bengaluru (India)
🏢 Prohuman Technology
📍 India