Role Overview

We are looking for a highly execution-focused Operations Manager to lead therapist operations, streamline processes, and ensure seamless service delivery across clinics and field operations. This role will be responsible for therapist management, appointment execution, and driving operational efficiency and revenue.

Key Responsibilities
Therapist Management & Coordination
Lead and manage field therapists and retail/clinic therapists, with all therapists directly reporting into this role
Plan daily/weekly therapist schedules and ensure optimal utilization
Monitor performance, productivity, and adherence to SOPs
Appointment Planning & Execution
Plan and oversee end-to-end execution of all skin appointments
Ensure timely service delivery and high customer satisfaction
Track implementation and resolve any execution gaps
Escalation Handling
Handle customer and operational escalations efficiently
Coordinate with internal teams to ensure quick resolution and service recovery
Machine Logistics & Coordination
Oversee machine transportation and allocation across locations
Coordinate with office support staff for smooth movement and tracking of machines
Inventory & Product Availability




Ensure availability of required products and consumables across clinics and field operations
Coordinate with relevant teams to avoid stockouts and delays in service delivery
Cross-Functional Coordination
Act as a bridge between clinic/store managers, cosmetologists, and operations teams
Ensure smooth communication and workflow across all centers
Financial & Administrative Management
Manage petty cash and track operational expenses
Maintain proper documentation and process compliance
Revenue & Performance Management
Drive Skinnsi revenue generation through effective operations and service delivery
Monitor KPIs and improve team performance
Reporting & MIS
Prepare and maintain MIS reports using Excel
Track performance metrics, therapist productivity, and operational efficiency

Key Requirements
Experience in operations management, preferably in clinic, wellness, or service industry
Solid experience managing therapist/field teams
Good command over Excel and reporting
Robust coordination, problem-solving, and execution skills
Ability to handle multiple locations and high-pressure situations

Pay: ₹300,000.00 - ₹600,000.00 per year

Work Location: In person

📌 Operations Manager Mumbai (India)
🏢 Toothsi
📍 India