Job Summary : The Infra Architect role focuses on designing and governing enterprise scale platforms built on ServiceNow including CMDB CSDM HRSD CSM GRC and ITSM ensuring resilient and compliant digital workflows. The role involves hybrid work in a day shift model and requires 16 to 18 years of experience in complex infrastructure and platform architecture delivery. 3.
Experience : 16 - 18 years 4.
Required Skills : Technical Skills: ServiceNow CMDB / CSDM ServiceNowHRSD ServiceNowCSM ServiceNow GRC Service Now ServiceNow ITSM Domain Skills: 5.
Nice to have skills : Domain Skills: 6.
Technology : Custom Service 7.
Shift : Day 8.
Responsibilities : -Design and maintain an integrated ServiceNow architecture covering CMDB CSDM HRSD CSM GRC and ITSM to ensure scalable and resilient platform capabilities aligned with enterprise standards -Develop robust configuration and data models for CMDB and CSDM that support accurate asset visibility and reliable service mapping across all critical infrastructure components -Define and implement technical patterns for ServiceNow modules that improve performance maintainability and reuse while reducing operational risks and incidents -Coordinate with infrastructure and application teams to translate business requirements into detailed ServiceNow solution designs that support end to end digital workflows -Establish and enforce best practices for data quality discovery sources and reconciliation rules within ServiceNow CMDB to ensure trustworthy configuration data for all stakeholders -Create detailed solution design documents and architecture diagrams for ServiceNow implementations and enhancements to guide development and operations teams -Guide the design of HRSD workflows and case management capabilities that streamline employee services and optimize turnaround times for HR operations -Shape CSM solutions that enhance customer support journeys by defining case structures communication channels and integration patterns with upstream and downstream systems -Architect GRC processes and data structures on ServiceNow to support policy management risk assessments compliance tracking and audit readiness for regulated environments -Design ITSM processes and automation flows that improve incident problem change and request management outcomes while reducing manual effort and service disruption -Collaborate with security and compliance experts to embed access controls segregation of duties and audit trails within ServiceNow configurations to safeguard sensitive information -Optimize performance of ServiceNow instances by defining capacity guidelines tuning strategies and monitoring approaches that support stable and responsive operations -Review and validate integration approaches between ServiceNow and external systems such as identity platforms monitoring tools and ticketing solutions to ensure reliable data flows -Provide technical guidance to implementation and operations teams on configuration standards script usage and upgrade secure design patterns for long term platform sustainability -Prepare and maintain platform governance documentation including naming standards lifecycle policies and deployment guidelines to support consistent platform evolution -Coordinate platform upgrade readiness by assessing customizations regression risks and remediation plans to ensure smooth transitions across ServiceNow releases -Drive continuous improvement initiatives by analyzing platform usage metrics and stakeholder feedback to identify opportunities for automation and experience enhancement -Qualifications -Possess extensive hands on experience in ServiceNow CMDB and CSDM with a proven history of designing accurate service aware configuration models supporting complex enterprises -Demonstrate strong expertise in ServiceNow ITSM including incident problem change and request processes with practical experience in process optimization and automation -Exhibit practical experience in implementing ServiceNow HRSD with focus on employee service centers case management and knowledge management tailored to large organizations -Show deep understanding of ServiceNow CSM including customer case structures entitlements and communication workflows to enable consistent omni channel support experiences -Display experience in designing and configuring ServiceNow GRC solutions covering risk compliance and audit workflows with clear emphasis on regulatory alignment and reporting -Apply strong knowledge of core ServiceNow platform components including flows business rules and integrations gained through many years of complex implementations -Bring 16 to 18 years of overall infrastructure and platform architecture experience with significant focus on enterprise scale ServiceNow programs in hybrid work environments -Communicate effectively with technical and non technical stakeholders by preparing clear design documents impact analyses and platform roadmaps supporting shared understanding 9.
Certifications Required : ServiceNow Certified System Administrator and at least one advanced certification such as Certified Implementation Specialist in ITSM or GRC