Details

Server Management L1

Category: IT Support

Qualification: B Tech / BE or equivalent. MCSE, ITIL

Experience: 3 - 6 years

Location: Mumbai Bandra Kurla

Duties and Responsibilities

Key Skills

- Proven ability to maintain high server uptime and system performance
- Timely resolution of incidents and service requests (P2–P4)
- Accurate documentation of changes, incidents, and configurations
- Strong adherence to operational standards and best practices
- Experience with Windows Server (2016/2019/2022), VMware, and Hyper-V
- Familiarity with server monitoring tools like Dell OME, HP SIM, and SCOM
- Proficient in managing DNS, File Server, RDP Gateway, and Print Services

Work Environment

- 24/7 support setting
- 6 working days per week with a rotating weekly off

Job Responsibilities Server Administration & Maintenance:





- Administer and monitor Windows Server environments (2016, 2019, 2022)
- Manage physical and virtual servers using VMware and Hyper-V
- Perform server provisioning, decommissioning, patching, and backup operations
- Handle local user accounts and manage network share permissions

Monitoring & Support

- Monitor hardware health using Dell OME, HP SIM, and initiate replacements as required
- Use SCOM or similar tools for performance monitoring and alert response
- Troubleshoot and configure services like DNS, RDP Gateway, and File/Print services
- Coordinate with L2 support and external teams to ensure seamless operations
- Support ITIL-based operations including incident, change, and problem management

📌 Server Management (Kurla)
🏢 CTDI India
📍 Kurla