Overall purpose of the job: Running of the Service Desk, providing client support with a focus on providing a high level of customer service.

Responsibilities
First line support handling customer enquiries and support issues using our ticketing system
Proactive network monitoring of alarms and traps for our customers via our monitoring tools
Troubleshooting circuit faults and working with carriers to achieve fault resolution
Driving fault resolution to ensure SLA s are not breached
Ensure issues are handled effectively by following our SLA Guidelines
Escalation of faults/outages in accordance with Exponential-e procedures
Taking immediate corrective action to restore services
Maintain qualified working relationships with customers, suppliers and work colleagues
Creating incident reports/notifications for customer distribution
Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

Knowledge and experience required
Passion for working in the networking field and eager to learn and progress




Strong customer service focus
Experience working within a customer focused role
General networking, TCP/IP principles DNS knowledge
Excellent verbal and written communication skills with a qualified phone manner
Flexible approach to work with the ability to work effectively under pressure
Ability to work in a team with little supervision using own initiative
Responsible and willing to take ownership
Positive and qualified attitude

Desirable knowledge and experience
Cisco / Juniper certification
Experience working with a Managed Service Provider
Programming language experience

Job Details
Job Category: Managed IT Services
Job Level: Middle Level
Work Location: Onsite

Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Network Engineer / Ahmedabad
🏢 iConsultera
📍 Ahmedabad