About IncrediPets-

IncrediPets delivers at-home pet care across India — dog walking, training, grooming, and vet-assisted services — through a verified network of field partners. We serve roughly 30,000 clients and are growing fast across Delhi NCR, Mumbai, and Chandigarh.

What you'll do
Own the operational health of a set of assigned zones — service attendance, partner availability, escalations, and retention.
Monitor zone-level patterns on the internal Operations dashboard and flag emerging issues before they become problems.
Make sure partner (trainer / walker / groomer) supply is adequate in your zones; coordinate with the supply team when there are gaps.
Work the operations queues — escalations, critical events, floating clients, first-session-pending, and quality checks — through to resolution.
Talk directly to customers: welcome calls, resolving escalations, and re-engaging at-risk accounts.
Talk directly to trainers and partners:



understanding on-ground issues, unblocking them, and making sure they show up and deliver.
Investigate service issues — no-shows, cancellations, disputed sessions — to root cause, and drive corrective action.
Spot recurring problems and propose process fixes. We want you to improve the system, not just explicit tickets.

What we're looking for
1–3 years of experience in operations, process, customer success, or escalation / QA roles — ideally at a consumer startup (quick-commerce, logistics, e-commerce, healthtech, or similar).
A transparent communicator, written and verbal — you will be writing investigation notes and speaking with customers and partners every day.

Pay: ₹30,000.00 - ₹35,000.00 per month

Perks
Provident Fund

Work Location: In person

📌 Operations Associate Gurugram
🏢 IncrediPets
📍 Gurugram