Job Summary:

We are looking for a responsible and organized Front office cum Customer Support Executive to manage reception duties, handle customer calls, and support service operations. The role requires valuable communication skills, attention to detail, and the ability to follow up on tasks consistently.

Key Responsibilities:

Front Office Duties:
Greet and welcome visitors, and direct them to the appropriate person or department
Maintain a visitor logbook
Collect Proof of Delivery (POD) from delivery personnel and ensure proper documentation
Keep the reception area clean, organized, and presentable at all times

Call Handling & Customer Support:
Answer incoming calls on the toll-free number and return missed calls
Handle product enquiries and generate leads

Service Coordination:
Follow up daily on open pending service calls
Coordinate with Authorized Service Partners (ASPs)



to ensure timely closure of calls (both in office and in the system)

Spare Parts Coordination:
Monitor spare parts pending cases
Follow up with ASPs to ensure orders are placed and updated in the system

Quality Check:
Verify cancelled service calls by contacting customers to ensure accurate closure and prevent incorrect reporting

Requirements:
Positive communication and interpersonal skills
Basic computer knowledge (MS Office, data entry)
Ability to multitask and follow up consistently

Job Type: Full-time Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits
Health insurance
Provident Fund

Education:
Bachelor's (Preferred)

Experience:
Front desk: 1 year (Preferred)

Work Location: In person

📌 Receptionist Kochi
🏢 INFINITY TRADING
📍 Kochi