Role & responsibilities
Conduct daily quality audits on customer files, policy documentation and amendments.
Ensure all work meets company standards, FCA regulations, and insurer requirements.
Identify errors, trends, and recurring issues, and report findings to management.
Provide transparent, constructive feedback and coaching to staff to improve accuracy and quality.
Work closely with advisors to correct errors and prevent repeat issues.
Maintain accurate records of audits, findings, and corrective actions.
Produce regular quality reports and identify opportunities for process improvements.
Assist with developing and updating quality assurance procedures and audit checklists.
Support current staff during onboarding by reinforcing quality standards and best practices.
Liaise with team leaders and management regarding individual and team performance.

Promote a culture of continuous improvement and accountability throughout the business.

Preferred candidate profile
Experience within a motor insurance.
Previous quality assurance or compliance experience.
Experience creating reports and analysing quality trends.

Perks and advantages

Annual leaves

📌 Quality Auditor Pune
🏢 Well Dunn (india) Management Consultancies Private
📍 Pune