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Job Title:- Quality Analyst (Back-Office) - Shiv am Stock Broking Limited Role Overview:

About Shiv am Stock Broking Limited: Shiv am Stock Broking Company is an Authorized Regional Business Partner of Mire Asset Sharekhan.

Position: - Calls Compliance Auditor Location: -Patna Bihar

Key Responsibilities:

Call Monitoring: Listen to recorded calls and evaluate performance

Complaint Analysis: Review of how customer complaints are handled and resolved

Quality Scoring: Rate interactions based on predefined criteria (tone, accuracy, resolution, etc.)

Feedback Coaching: Provide feedback to customer service for improvement

Compliance Checks: Ensure employees follow legal and company guidelines

Reporting: Prepare audit reports and highlight trends or recurring issues

Requirements

Required Skills:

Solid attention to detail





Valuable communication and listening skills

Analytical thinking

Knowledge of QA (Quality Assurance) processes

Familiarity with CRM or call-center tools

Educational Qualification:

Minimum:- G raduate or above

Experience:- More than 1 year of experience in a similar role

Benefits

Salary Package Other Advantages: -

Pay: u20b915,000.00 - u20b920,000.00 per Month +PF+ESIC

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Quality Analyst Patna
🏢 Shivam Stock Broking
📍 Patna