The Receptionist (Customer Experience Executive) is responsible for creating a warm and welcoming setting for all customers, assisting them with their needs, gathering feedback from non-purchasing customers, and managing incoming calls. The role also supports the Store Manager by providing valuable customer insights to enhance the overall store experience.

Key Responsibilities:
Customer Greeting & Assistance
Greet customers warmly as they enter the store.
Understand their requirements and guide them to the correct product section or the appropriate staff member.
Ensure every visitor feels attended to and valued during their time in the store.
Customer Feedback Collection
Engage with customers who leave the store without making a purchase.
Collect feedback related to product availability, pricing, service, or any challenges faced.
Document and share all feedback with the Store Manager for corrective action and improvement.
Phone Call Handling
Attend and respond promptly to all incoming customer calls.
Provide accurate and helpful information regarding product availability, pricing, offers, and store services.
Maintain polite, transparent, and professional communication at all times.
Lead & Walk-In Support (If required)




Assist in tracking potential customer leads and converting them to store visits when needed.
Follow up with customers seeking updates on products, offers, or availability.

Key Result Areas (KRAs)
Quality of customer greeting and assistance
Accuracy and consistency in customer feedback collection
Phone call response time and resolution quality
Contribution to overall customer satisfaction and store experience

Preferred Skills
Excellent communication and interpersonal skills
Positive, friendly, and customer-focused attitude
Confident in handling both in-person and telephonic interactions
Strong follow-up and coordination ability
Basic familiarity with CRM or lead-tracking tools (preferred)

Qualifications & Experience
Graduate in any discipline
0 –3 years of experience in customer service, retail, or front office roles (retail or sports sector preferred)

Job Types: Full time, Permanent Pay: From ₹15,000.00 per month

Application Question(s)
Are you able to work from 11:00 AM to 8:00 PM on a regular basis?
This role requires you to STAND throughout the shift except during breaks — are you comfortable with this requirement?

Work Location: In person

📌 Receptionist Kozhikode
🏢 COSMOS SPORTS WORLD
📍 Kozhikode