15 Aug
|
WhiteSlips Job Management Consultants
|
India
15 Aug
WhiteSlips Job Management Consultants
India
Lead global service desk delivery across a distributed, multilingual, multi-client setting, ensuring consistent SLA, XLA, and contractual performance.
Drive transformation of the service desk from reactive support to an AI-enabled, omnichannel delivery model leveraging the Unisys Service Experience Accelerator (SEA).
Own the P&L; for the global service desk practice, including cost-to-serve optimization, margin improvement, and revenue contribution.
Serve as the senior escalation point for major client issues and maintain C-suite relationships across a global portfolio.
Define capability standards, governance frameworks, and continual improvement programs that industrialize delivery at scale.
📌 Senior Director Services Hyderabad (India)
🏢 WhiteSlips Job Management Consultants
📍 India