Job Summary
Role Purpose This role will be responsible for providing exceptional after-sales service to all customers.
Responsibilities
Maintain accurate documentation of service transactions and customer interactions
Resolve customer complaints regarding after-sales service issues
Provide technical assistance and support to customers
Coordinate service requests and manage service delivery timelines
Communicate effectively with customers to understand their needs and requirements
Collaborate with internal teams to ensure timely and effective service delivery
Identify prospects for service improvements
Qualifications
Bachelor's degree in Mechanical or Instrumentation
Experience: 2 - 5 Yrs
Key Skills
Problem-solving and decision-making abilities
Communication and interpersonal skills
Proficiency in customer service software and CRM systems
Ability to work independently and as part of a team
Job Details
Job Type: Full time
Job Opening Name: Senior Engineer - Instrumentation/ Mechanical
State: Maharashtra
Country: India
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