– Senior Customer Relationship Manager (Sr. CRM)

Industry: Jewellery

Experience: 8 Years

Department: Customer Relationship / Sales

Job Responsibilities
Build and maintain good relationships with jewellery customers.
Speak with customers regularly over the phone and understand their requirements.
Handle and resolve customer queries and order-related issues quickly.
Provide customers with order status and delivery updates.
Follow up with customers for pending orders and requirements.
Coordinate with internal teams for order processing, jewellery delivery, and stock availability.
Keep customers updated about recent jewellery products and collections.
Upsell and cross-sell jewellery products to existing customers.
Maintain customer information and order details in the CRM system.
Understand individual customer needs and provide suitable jewellery solutions.
Conduct regular follow-ups to increase customer satisfaction and sales.




Maintain valuable knowledge of jewellery products, stock, orders, and market competition.
Speak with customers on phone & resolve orders query, give delivery status, follow orders & stock.

Requirements
Bachelor's degree in any field.
Minimum 8 years of experience in CRM / Customer Service / Sales, preferably in the jewellery industry.
Excellent communication and interpersonal skills.
Comfortable speaking with customers on the phone.
Positive follow-up and problem-solving skills.
Basic knowledge of MS Office / Microsoft Excel.
Good jewellery product knowledge.
Ability to coordinate with multiple departments and manage customer requirements.

Pay: ₹40,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Senior Customer Relationship Manager Sr Crm Mumbai
🏢 Arya Gold
📍 Mumbai