: Key Responsibilities
Develop Training Materials: Design, create, and maintain training manuals, presentations, process guides, and other instructional content aligned with company processes, policies, and business objectives.
Conduct Training Sessions: Facilitate engaging classroom, virtual, and hands-on training programs for recent hires and existing employees to ensure effective knowledge transfer and skill development.
Deliver Voice, Accent & Communication Training: Conduct voice and accent training sessions focused on pronunciation, articulation, intonation, grammar, active listening, and skilled communication skills to meet client and business expectations.
Facilitate UK Culture & Customer Service Training: Train employees on UK culture, workplace etiquette, customer behavior, regional nuances, and cultural sensitivity to enhance customer engagement and service excellence.
Evaluate Employee Performance: Assess trainee understanding, knowledge retention, and application through assessments, quizzes, call evaluations, practical demonstrations, and feedback sessions.
Monitor Process Adherence: Observe employee performance and adherence to established processes,



identifying knowledge gaps and areas requiring additional coaching or reinforcement.
Update and Optimize Training Content: Regularly review and enhance training materials to reflect process updates, policy changes, quality requirements, and industry best practices.
Support Process Improvements: Collaborate with process owners, operations teams, and stakeholders to identify operational inefficiencies and recommend training interventions that improve productivity and performance.
Generate Reports and Insights: Track training effectiveness, employee progress, certification status, and performance metrics, providing actionable insights and recommendations to management.
Mentor and Coach Employees: Provide ongoing one-on-one coaching, mentoring, and performance support to help employees improve skills, increase confidence, and successfully adopt processes and best practices.

Responsibilities: They manage office systems, coordinate schedules, provide administrative support, supervise staff, prepare reports, implement policies, and maintain effective communication within the organization

Qualifications: Graduate with 2 Years

📌 Senior Executive Pune
🏢 EXL Service
📍 Pune