About The Role A leading global financial services firm is seeking a skilled SLA and Availability Management Analyst to join their dynamic team in Pune.

Key Responsibilities
SLA Management: Ensure adherence to SLAs and KPIs for internal and external customers.
Availability Management: Monitor and optimize IT services to achieve high availability and performance.
Process Improvement: Define, implement, and continuously improve SLA and availability management processes.
Data Analysis: Analyze service performance data to identify trends, bottlenecks, and opportunities for improvement.
Reporting: Generate comprehensive reports on service availability, performance, and SLA adherence.
Incident Management: Collaborate with incident management teams to minimize service disruptions and restore services quickly.
Capacity Planning: Assess future capacity needs to ensure optimal performance and availability.

Qualifications And Experience
6+ years of experience in SLA and availability management
Strong familiarity with ITIL best practices and frameworks
Proficiency in ITSM tools, particularly ServiceNow
Advanced skills in data analysis and reporting tools (PowerBI,



Excel)
Excellent communication and problem-solving skills
Capacity to function both alone and collaboratively
Knowledge of infrastructure components (servers, networks, storage)
Experience in capacity planning and performance tuning

What We Offer
Market-competitive salary and benefits package
Opportunity to work on cutting-edge projects
A cooperative and supportive work workplace
Potential for career growth and development

Join a Global Leader This is an exciting opportunity to contribute to the success of a global financial institution. If you are passionate about ensuring high service availability and performance, we encourage you to apply. Please apply for a resume online, and the digitalxnode evaluation team will reach out to you in case your profile gets screen-selected. We will keep your data in our repository, and our team may reach out to you for other positions.

Technology: IT

Job Type: Full Time

Job Location: Pune

Work Mode: Hybrid

Experience: 3 Years

Work Shift: UK

📌 Sla And Availability Management Analyst Pune
🏢 DigitalXNode
📍 Pune