SLA complying &
Qc Metrics Non/-Voice Process Executives Duties/: Dual/-Channel Queue Management/: Depending on real/-time traffic demands, seamlessly transition between incoming phone calls and text/-based queues /(webchat, emails, or app messaging/). client Query Diagnostics &
Troubleshooting/: Examine client account problems, billing inconsistencies, or technical tracking faults and offer precise, step/-by/-step instructions via chat or phone.

Concurrent Chat Management/: Maintain two to three live webchat conversations at once without losing concentration, guaranteeing quick first responses and no dropouts.

Qualified Written Communication/: Respond to customer emails and chat tickets in a clear, helpful, and grammatically correct manner while adhering to brand guidelines and avoiding confusing lingo. CRM Documentation &
Case Logging/: Update profiles and tag follow/-ups while entering thorough descriptions of interactions across channels into the Customer Relationship Management /(CRM/)



system.

Focus Skills/: Excellent Voice Etiquette &
Verbal Articulation/: Qualified telephone presence, explicit speech, and the capacity to simply explain complicated procedures over the phone. Quick &
Accurate Written Composition/: Proficient typing /(at least 35 to 40 words per minute/), proper grammar, and the ability to compose polished, beneficial conversation responses. High/-Acuity Multi/-Tasking &
Context Switching/: Excellent mental agility to search a database or type into a chat screen while having a courteous, natural headset conversation.

Problem

Isolation &
Solution/-Matching/: Use logical, analytical reasoning to dissect complex client problems into neat, well/-organized solutions. Apply now to become an integral part of our growing team/! With Regards, HR /- Maria

📌 Sla Complying & Qc Metrics Non Voice Process Executives Chennai (India)
🏢 GS Infotech
📍 India