We are looking for a motivated Senior Service Engineer to manage customer queries, complaints and service Issues you should have solid customer service skills and enjoy working with people

You will also be asked to process spares orders, servicing, modifications, and escalate complaints across a number of communication channels To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with Pro Audio Equipment s

Senior Service Engineer Responsibilities:
Actively listening to customers and identifying their needs and responding promptly to customer inquiries/Complaints
Quickly evaluate/inspect the machine under service and access the spares time required to service the equipment
Placing indents for Spares /SRN/ Demo request at the earliest possible
Resolving customer complaints / servicing within specified TAT Limit
Knowing our products inside and out both operational and circuit functioning so that you can answer questions
Communicating with the Manufacturer's Technical team for any technical clarifications required
Documenting all Service issues and maintaining accurate technical records of all machines that came for service




Provide data for recording/updating in CRM
Obtaining feedback on the customer service process
Managing and imparting technical knowledge and training to the junior Service Engineers
Attend Inspection or service at Site/Manufacturer s Warehouse as and when required

Senior Service Engineer Requirements
BE / Diploma in Electronics Communications or equivalent
Basic computer networking knowledge to provide remote assistance
Maintaining a positive, empathetic and skilled attitude toward customers at all times ensures satisfaction and provides qualified customer support
Ability to stay calm when customers are stressed or upset
Soldering / Desoldering Skills
Repair skills in Pro Audio Equipment
Conversant in Reading / Writing / Drawing Electronic Schematics
Comfortable Thorough in usage of Electronic Test Measuring equipment

Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Senior Service Engineer Bengaluru
🏢 Studio Care
📍 Bengaluru