To coordinate service operations, ensure timely customer support, and effectively manage service engineers, spare parts, installations, and service documentation.

Key Responsibilities

• Coordinate and monitor all service calls from registration to closure.
Plan and schedule daily/weekly engineer visits and installations.
Coordinate Preventive Maintenance, AMC/CAMC, and warranty activities.
Manage spare parts requirements, dispatch, and inventory coordination.
Communicate with customers and ensure timely resolution of service issues.
Coordinate with Sales, Service, Warehouse, Procurement, Logistics, Accounts, and OEM teams.
Maintain service records, equipment database, and Daily/Weekly/Monthly MIS reports.
Track service revenue, AMC/CAMC renewals, and invoice coordination.
Monitor service KPIs, engineer productivity, and customer satisfaction.
Support technical training, audits, and process improvement.

Key Skills

Coordination | Planning & Scheduling | MS Excel & MIS | Customer Handling | Problem Solving |

Multitasking | Communication

📌 Service Coordinator Noida
🏢 incise infotech
📍 Noida