Role & responsibilities

Key Responsibilities

ServiceNow Development
Design, develop, configure, and customize ServiceNow applications and modules.
Develop workflows, Flow Designer solutions, UI Policies, Business Rules, Client Scripts, Script Includes, and Catalog Items.
Build and maintain custom applications using App Engine Studio.
Configure and support ITSM, ITOM, ITAM, HRSD, CSM, and employee workflows as required.
Develop and maintain Service Catalogs, Knowledge Management, and CMDB solutions.

Now Assist / Generative AI Capabilities
Implement and optimize ServiceNow Now Assist features across ITSM, CSM, HRSD, and platform workflows.
Configure AI-powered incident summarization, case summarization, virtual agent responses, and knowledge generation.
Enable AI-assisted ticket resolution and agent productivity enhancements.
Configure and maintain Prompt Studio, AI Search, and Generative AI workflows.
Collaborate with business teams to identify AI use cases and drive adoption of Now Assist capabilities.
Monitor AI performance, accuracy, governance, and compliance requirements.

Integrations & Automation
Develop integrations using REST, SOAP, IntegrationHub, MID Server, and APIs.
Implement automation solutions using Flow Designer, Orchestration, and IntegrationHub spokes.




Integrate ServiceNow with enterprise applications such as Azure, Microsoft 365, SAP, Salesforce, monitoring tools, and identity platforms.

Platform Governance & Best Practices
Follow ServiceNow development standards and best practices.
Participate in instance upgrades, patching, testing, and release management activities.
Perform code reviews, troubleshooting, and performance optimization.
Document technical designs, configurations, and operational procedures.
Ensure security, compliance, and data governance standards are maintained.

Required Skills

ServiceNow Platform
Robust experience in ServiceNow development and administration.
Expertise in:
ITSM
Flow Designer
Service Catalog
CMDB
Knowledge Management
IntegrationHub
App Engine Studio
Virtual Agent
Performance Analytics

AI / Now Assist
Hands-on experience with ServiceNow Now Assist.
Knowledge of:
Generative AI capabilities within ServiceNow
Prompt Engineering
Prompt Studio
AI Search
AI-powered Knowledge Creation
Agent Assist and Case Summarization
Responsible AI and governance practices

Technical Skills
JavaScript
HTML/CSS
REST/SOAP APIs
JSON/XML
Web Services Integration
SSO, OAuth, SAML

📌 Service Now Developer Assist Specialist Delhi (India)
🏢 Tata Consultancy Services
📍 India