Senior Customer Support Specialist (L1 Senior)
Advanced understanding of:
Clinical workflows
Provider documentation
Medication management
Lab workflows
Patient scheduling
Revenue Cycle Management
Insurance processing
Claims and invoicing
Experience investigating complex production issues across integrated healthcare platforms.
Experience collaborating with Product, QA, Development, Customer Success, and Implementation teams.
Ability to perform root cause analysis and recommend product or process improvements.
Experience mentoring junior support engineers.
Knowledge of healthcare interoperability standards (HL7, FHIR, API integrations) is desirable.
Understanding of HIPAA, PHI handling, and healthcare compliance standards.

Minimum Experience
Bachelor's degree in Computer Science, Information Technology, Healthcare Administration, Life Sciences, or related discipline.
36 years of experience supporting enterprise Healthcare IT applications.

📌 Technical Support Executive Kochi
🏢 Z H Consultancy Services
📍 Kochi