Role & responsibilities
To resolve the complaints received from regulators within the TAT
Complaints to be addressed after considering all the guidelines/compliances.
Co-Ordinate with customer , branches , franchisee and internal depts for investigation of complaints, to do fact findings, settlements , resolution of complaints
Co-ordinate with regulators/Exchanges for complaints.
Attending Exchange meeting for complaints resolutions
Take internal actions like warnings/Terminations for any negative remark found during investigations o Identifications of Process gaps/ improvements and to be taken up with internal stakeholders
All the penalties/charges to be charged on timely basis to branches and BAs based on the complaints




Appropriate complaints database maintenance and to give the complaints master on quarterly /half yearly to auditors as per requirements.
Highlight to management for any frauds/wrong doings identified against branch/franchisees while handling the complaints. o Preparing and Sharing the monthly data with Senior management. o Preparing data for Exchanges / Depositories audits & inspections.

Preferred candidate profile Experience: 2 to 3 years of experience in a broking firm

Domain Knowledge: Broking Industry o NISM 6 & 7 to be cleared mandatorily

📌 Team Member Investor Grievance Mumbai
🏢 Motilal Oswal Financial Services (MOFSL)
📍 Mumbai