Position: Tele-Collection Officer (TCO)

Location: Mumbai | Delhi | Chennai | Hyderabad

Employment Type: Full time

Experience Level: Tele-Collections / Tele-Sales / Service Specialists

Designation: Officer – Collections / Recoveries

About the Role

This role involves managing delinquent or pre-delinquent customer accounts, engaging with customers through structured scripts, and driving recovery commitments while adhering to quality and compliance parameters.

Key Responsibilities
Customer Interaction & Account Handling
Contact delinquent / pre-delinquent account holders using predefined scripts and inform them about overdue status.
Obtain promise-to-pay commitments.
Answer queries about products or the company.
Ask questions to understand the customer’s issues or reason for default.
Call Documentation & CRM Updates
Enter and update customer information and responses in the collections CRM.
Quality, Targets & Productivity




Follow all call quality parameters.
Go the “extra mile” to achieve or exceed assigned targets.
Meet agent productivity and efficiency benchmarks on a continuous / real-time basis.
Team & Performance Contribution
Exhibit team player skills.
Contribute to the Unit’s Collections Productivity & Efficiency benchmarks.

Key Skills and Attributes
Young & dynamic individuals with positive communication skills.
Proven experience as Tele-Collections / Tele-Sales / Service Associates.
Demonstrated track record of meeting collections / sales / service benchmarks.

Eligibility Criteria
DRA compulsory for this role.
Prior relevant experience in Tele-Collections / Tele-Sales / Service roles.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Tele Collection Officer Mumbai
🏢 Finquest
📍 Mumbai