Service Head / Service Manager

Department: Service & After-Sales

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Key Responsibilities
Manage complete after-sales service operations for Inverters, UPS systems and Lithium Batteries.
Handle and resolve customer complaints, service requests and technical issues efficiently.
Coordinate with customers through calls, WhatsApp and other communication channels regarding service issues and follow-ups.
Manage service tickets/complaints and ensure timely closure within defined TAT.
Coordinate with service engineers/technicians for installation, troubleshooting, repair and maintenance.
Monitor post-service issues, repeat complaints and customer feedback, and ensure proper resolution.
Manage service inventory and spare parts, including stock monitoring, issuance and reconciliation.




Coordinate with the store team for availability and movement of spare parts and service materials.
Maintain proper records of complaints, service visits, replacements, repairs, warranty claims and spare parts.
Handle warranty and replacement cases and coordinate with internal teams/manufacturers wherever required.
Track service performance, pending complaints and technician productivity.
Prepare regular service reports, MIS and escalation reports for management.
Identify recurring product/service issues and coordinate with the technical/product team for corrective action.
Ensure a high level of customer satisfaction and after-sales support.

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📍 New Delhi