Job Description

Customer Service
Provide effective support to the team to enable them to provide effective and productive services.
Respond to customer queries by resolving issues in a timely and productive manner to ensure customer satisfaction.

Financial
Identify optimal, cost effective use of the resources and educate the team on the same.
Cash of the hotel to be used only for hotel or guest purpose.
Dropping of any cash collection during the shift in the cash drop box and mentioning the same in cash drop register
Co-ordinating with Finance if any deviation from the same.

Operational
Keep the Team Leader and Assistant Manager briefed at all times
Ensure quality and appropriateness of customer service provided.
To maintain Front Office log book and shift reports.
Respond to inquiries and resolve problems in an effective manner.
Ensure all guests receive a swift, smooth,



qualified and friendly check in and check out
Ensure quality in all aspects of the job.
Maintain record of all banquet and any other functions in the hotel.
Liaise with other departments for the resolution of day-to-day administrative and operational issues.
Carry out other duties which naturally fall within the reasonable expectations of the post.
Adhere to the Procedures & Standards Manual.
Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
Liaise with Housekeeping for the Room Status.
Handle additional responsibilities as and when delegated by the Management. Liaise with other departments for the resolution of day-to-day administrative and operational issues.

📌 Telephone Operator Mumbai
🏢 AccorHotel
📍 Mumbai