Roles and Responsibilities:

· Manage every aspect related to Patients right from the patients' entry into the clinic, to their exit.

· Interact and Counsel with Patients.

· Handle Patients' grievances/complaints/issues, and escalate it through the right channel, whenever needed.

· Responsible for Patients conversations and Targets

· Should support daily operations of the clinic

· Attending to patients queries

· Should provide vital information requested by patient from time to time

· Follow up for payments from patients and act as one point of contact to the patients

· Should coordinate with Doctors / Patients

· Create, maintain, & update Patients database on a regular basis.

· Should also ensure that complaints on services of the clinics and handled promptly and appropriately.

· Effective management of the Front Desk.

· Multitask to ensure smooth clinic functioning.

· Maintain the desired hygiene & cleanliness standards of the clinic, and ensure the overall upkeep of the clinic

· Should work individually, prioritize the urgency of multiple requests.

· Complete authority to control indent requirement of the Department.

📌 Customer Relationship Officer Chennai
🏢 Homeocare International
📍 Chennai