Company Description

About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer recent solutions, all provided through a seamless “as a service” model.
For each company, we provide current keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks recent possibilities, transformative outcomes and enduring relationships.
Sutherland

Unlocking digital performance.



Delivering measurable results.

Job Description

Job Location: Airoli Navi Mumbai

Position: International Voice Process (Associate)

Shift: Rotational Night Shifts
Salary:

₹18k - ₹40k in-hand per month (Depending upon yrs of exp)

(Freshers, experienced both can apply)
Job Responsibilities:
Handle inbound and outbound customer interactions across Telecom, Technology, Logistics, and Mortgage domains.
Resolve customer queries related to services, technical issues, billing, orders, deliveries, refunds, and loan processes.
Provide troubleshooting support and ensure timely issue resolution.
Drive sales, cross-selling, upselling, and customer retention initiatives.
Coordinate with internal teams for escalations and effective customer support.
Maintain accurate customer records in CRM systems.
Deliver exceptional customer service while meeting quality, productivity, sales, retention, and SLA target

📌 Applicant Associate/sr Associate Navi Mumbai
🏢 Sutherland
📍 Navi Mumbai