Job Role

Telecalling Executive

Job Description
Identify customer needs and provide suitable solutions through the company’s products and services.
Contact existing and potential clients to inform them about products and services.
Answer customer queries and provide accurate information about the company and its offerings.
Understand customer requirements through effective questioning and convert prospects into customers.
Maintain and regularly update the customer database.
Build and maintain positive relationships with existing and prospective customers.
Take and process customer orders accurately.
Handle customer grievances professionally and protect the company's reputation.
Support sales growth by going the extra mile to achieve assigned sales quotas.
Maintain records of sales calls and important customer information.
Prioritize and coordinate emails, meetings, and other sales-related activities.
Perform additional duties assigned by the reporting manager.
Adapt responsibilities as required according to organizational needs and management guidance.
Maintain strict confidentiality of sensitive information, financial documents,



records, and personal matters.

Key Responsibilities
Customer Relationship Management
Customer Need Analysis
Product & Service Promotion
Sales & Order Processing
Lead Follow-up
Sales Conversion
Customer Database Management
Query & Grievance Handling
Sales Target Achievement
Call & Sales Record Management
Email & Meeting Coordination
Confidentiality & Data Protection

Job Requirements
Valuable spoken and written English communication skills.
Technically strong, smart, and willing to learn.
Willingness to contribute toward organizational goals and key results.
Dynamic personality with the ability to multitask.
Easy adaptability to internal systems and processes.
Ability to work consistently within organizational systems and procedures.
Solid collaboration and delegation skills.
Ability to maintain professionalism with staff and clients.
Excellent negotiation and issue-resolution skills.
Ability to work in a target-oriented and customer-focused workplace.

📌 Telecalling Executive Lucknow
🏢 JobTrade
📍 Lucknow