Description

The IT Support Associate – Level III (Manufacturing IT) works independently with limited supervision to provide advanced operational and production IT support across Cummins Manufacturing locations in the India region. This role ensures the effectiveness, efficiency, accuracy, and availability of IT systems and end-user devices. The associate manages incidents and service requests, supports manufacturing hardware, servers, and applications, coordinates with vendors, mentors junior associates, and drives continuous improvement initiatives while collaborating across teams and regions.
Key Responsibilities Incident Management & End-User Support
Provide end-user IT support for manufacturing systems across Cummins manufacturing locations in India.
Create, track, monitor, and resolve incidents using the Incident Management system until closure.
Respond to user support requests and engage end users to understand and diagnose issues.
Troubleshoot hardware, software, compliance tools (Antivirus, Tanium, SOTI, Macrium, WSUS), and first-level network issues.




Provide remote or in office support based on issue severity and operational needs.
Follow up with end users to confirm resolution and satisfaction prior to closing incidents.
Analyze incident trends and perform root cause analysis for recurring issues.

Service Request Management & Device Lifecycle
Manage deployment, configuration, re-assignment, and surrender of Cummins Manufacturing Devices (CMDs).
Format and configure recent manufacturing devices per approved service requests.
Install and configure compliance and security tools such as AV, Tanium, WSUS, and Macrium.
Coordinate device re-assignment activities, ensuring data backup, formatting, and reconfiguration.
Inspect surrendered devices for damage and completeness before formatting.
Support hardware shipment activities including depot management, inventory updates, packing, NPDN creation, docket booking, e-waybill generation, and co

📌 It Support Associate Pune
🏢 Cummins
📍 Pune